1300 210 370

Xtermite
Termite barrier systems
Xtermite
Termite barrier systems

1300 210 370

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Privacy Policy

Effective Date: 30/06/2025

1. Introduction

Xtermite Pty Ltd (“Xtermite”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website https://xtermite.com.au.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact details: name, address, email, phone number.
     
  • Service information: details about your property, pest issues, service history, and related notes.
     
  • Payment information: credit card or banking details (processed through secure third-party providers).
     
  • Website usage data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.
     

3. How We Collect Your Information

We collect personal information when you:

  • Book or request services from us.
     
  • Contact us via phone, email, or our website.
     
  • Use or browse our website.
     
  • Engage with us on social media or through surveys and promotions.
     

4. Why We Collect Your Information

We collect and use your information to:

  • Provide and administer our termite and pest control services.
     
  • Respond to your inquiries and communicate with you.
     
  • Process payments and send invoices.
     
  • Improve our services and website.
     
  • Comply with legal obligations and resolve disputes.
     

5. Disclosure of Your Information

We may disclose your personal information:

  • To our employees and contractors who need it to deliver services to you.
     
  • To third-party service providers (such as payment processors, IT providers) who help us operate our business.
     
  • Where required by law, including to regulators or authorities in compliance with legal obligations.
     

We will never sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include secure storage, staff training, and restricted access controls.

7. Access and Correction

You have the right to access and request correction of the personal information we hold about you. To make a request, please contact us using the details below.

8. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools to improve user experience and monitor website traffic. You may disable cookies through your browser settings, although this may affect site functionality.

9. Overseas Disclosure

Generally, we do not disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure such recipients comply with the APPs or equivalent laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website with the effective date indicated at the top.

11. Contact Us

For privacy-related questions or concerns, or to request access to your personal information, please contact us at:

Xtermite Pty Ltd
1300 210 370
admin@xtermite.com.au
Thomastown Vic 3074

Copyright © 2024 Xtermite - All Rights Reserved. A Devision Of Future Years Pty Ltd.

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